Extra Safety and Comfort with BMW TeleServices

Munich. Cars that automatically make an appointment for service and are even
able in exceptional cases to detect a functional defect and its cause: Offering
the new TeleServices system, BMW, the world's leading manufacturer of premium
automobiles, proudly pre-sents a system unique the world over, giving the
customer supreme comfort and safety of the highest standard.
On the road, the BMW driver receives a wide range of information and services
making the process of motoring even more comfort-able and safer. And one of
these unique concepts is BMW TeleServices, an exclusive new system able to
transmit vehicle data whenever required via a telephone line directly to the
right addres- see: In the case of upcoming service, for example, the car
auto-matically transmits the data required to the customer's BMW Service
Partner, and is also able to contact BMW Mobile Service for special breakdown
assistance in the event of a functional defect.
As a result, the customer is always able to rely on his car automatic-ally
registering for service, without having to keep an eye on dates and deadlines,
without making unnecessary telephone calls on possible enquiries, and without
making any complicated agree-ments for an appointment here or there. And at the
same time he can also be sure to receive quick and competent support in the
exceptional event of a breakdown.
BMW's new TeleServices will be available as of September 2007 on all new models
in the BMW 6 Series, BMW 5 Series, BMW 3 Se-ries, BMW 1 Series, and the BMW X5.
In Germany drivers of a BMW 7 Series also benefit from all the advantages of
automatic determination of service requirements and the establishment of direct
contacts with the customer's responsible BMW Service Part-ner. The Service
Partner, in turn, is able to make perfect prepara-tions based on vehicle
information provided in advance for upcom-ing service requirements, thus
offering the customer the shortest possible stay at his workshop and reduction
of service expenditure to a minimum.

Exclusive to BMW: innovations in service helping to save time and money.

Introducing the new BMW TeleServices system, BMW, the world's leading
manufacturer of premium cars, is further enhancing its leadership also in the
area of innovative service concepts. BMW has indeed been offering remote
services ever since 2003 - at the time through the first generation of BMW
TeleService now consist-ently developed to an even higher standard: Starting in
September 2007, not "only" data relevant to service, but also other important
information on the current condition of the car is transmitted straight to the
customer's BMW Service Partner, providing information which otherwise could
only be determined later at the workshop.
The data required is transmitted either via a SIM card fitted perman-ently in
the car or via the customer's mobile phone connected to the car by a Bluetooth
interface. When using the mobile phone, contact between the vehicle and the BMW
Service Partner is established, depending on the market and local requirements,
via a toll-free service number or at the usual rates for mobile phones.
The range of BMW TeleServices enlarged for the 2008 model year comprises three
function areas: the Automatic BMW Teleservice Call, the Manual BMW Teleservice
Call, and BMW Teleservice Diagnosis including BMW Teleservice Assistance.
Depending on the requirements involved in each case, this advanced technology
exclusive to BMW cars ensures efficient customer assistance through all of
these functions, maintaining the customer's mobility and unlimited sheer
driving pleasure at all times.

Automatic BMW Teleservice Call: your BMW sees for itself what kind of service
is required and when.

Already available in Germany, Austria, France, the USA and the United Arab
Emirates, the Automatic BMW Teleservice Call enables the customer to quickly
and conveniently make a service appoint-ment without the slightest hassle:
Interacting with BMW's on-board Condition Based Service (CBS), the vehicle
automatically deter-mines the type of service required and when it is needed.
So as soon as the sensors establish the need for service involving any of the
car's operating fluids or components subject to wear such as the engine oil or
brake pads, the car sends out an Automatic BMW Teleservice Call completely by
itself, all data relevant to the service required being transmitted to the
responsible BMW Service Partner.
The BMW Service Partner chosen in advance by the customer is therefore able to
determine the need for service in good time, order-ing any parts and components
that might be required and thus ensuring that they are available when the time
for service comes up. Clearly, this keeps the customer's stopover at the
workshop as short as possible.
Automatic transmission of data to the BMW Service Partner also relieves the
customer of the need to keep an eye on the next serv-ice date. For as soon as
the car recognises the need for service and registers the service requirement
via an Automatic BMW TeleService Call, the customer is informed accordingly by
his BMW Service Partner, agrees on the appropriate date and is therefore
informed in advance what type of service is required and how long it will take.
This allows him to make his appointment at exactly the right point in time,
fitting perfectly into his personal timetable.
Planning a service appointment in advance also gives the customer greater
freedom for his individual wishes and demands: Discussing matters personally
with his Service Advisor, he may for example consider whether to renew the
brake pads somewhat ahead of time, for instance before setting out on a long
holiday trip. Again, all the information required for such a decision is
provided in advance through BMW TeleServices.

Manual BMW Teleservice Call: exact data for personalised offers tailored to the
customer.

Apart from automatically arranging service appointments, BMW TeleServices also
provides the technical requirements enabling the customer to actively contact
his BMW Service Partner. Starting in September 2007, the BMW customer -
initially in France - will have the option through the Manual BMW Teleservice
Call to use the system's data transmission function to contact his BMW Service
Partner specifically as he wishes for a certain purpose. As an example, he may
agree on a personal service appointment to exchange the car's tyres, or he may
use this function to quickly and conveniently choose special equipment and
features for his car.
Making a Manual BMW Teleservice Call, the driver also transmits all relevant
information on his BMW, thus giving his BMW Service Partner all the information
required when calling the customer back in order to submit a service quote
tailored specifically to the customer's vehicle.

BMW Teleservice Diagnosis and BMW Teleservice Assistance: analysing and
eliminating defects even more quickly than before.

Even in the rare case of a breakdown, BMW TeleServices offer everything
required to keep any inconvenience to an absolute minimum: The driver of a BMW
6 Series, BMW 5 Series, BMW 3 Series, BMW 1 Series or BMW X5 delivered in
Germany, Austria or France is able for the first time as of the 2008 model year
to directly contact BMW Mobile Service, initiating a BMW Teleservice Diag-nosis
directly from his car. Apart from CBS data, the car will also transmit any
defect codes possibly detected at the time, giving BMW Mobile Service an even
better opportunity to determine the reason for a defect and initiate
appropriate counter-measures. The BMW Service Partner is able to decide on this
basis whether, say, BMW Teleservice Assistance is able to restore individual
vehicle components and their proper function. Such diagnosis and remote
trouble-shooting is based exclusively on the customer's agreement, who himself
first activates the BMW Teleservice Diagnosis function as well as BMW
Teleservice Assistance via the iDrive control in his car. The data to be
provided is transmitted only after the customer has confirmed the query "Accept
BMW Teleservice Assistance?" flashing on in the Control Display.
Components relevant to motoring safety are excluded from this remote
trouble-shooting process via data transmission, while va-rious comfort
functions may be restored to their fully functional condition with the help of
BMW Teleservice Assistance.

BMW TeleServices: comprehensive customer service at no extra cost.

BMW TeleServices are available at no extra cost in all BMW 6 Se-ries, BMW 5
Series, BMW 3 Series and BMW 1 Series, as well as the BMW X5 equipped with a
Bluetooth interface for the customer's mobile phone. To transmit data and
establish the necessary con-tact, the customer also needs the iDrive control
system included in the navigation unit of the BMW 3 Series and the BMW 1 Series
and featured as standard on the other models. In Germany the Auto-matic BMW
Teleservice Call function may also be used in all models in the 7 Series.
If the customer has concluded a BMW Assist contract, the tele-phone line to his
BMW Service Partner or to BMW Mobile Service is set up via a SIM card firmly
installed in the car. And as of the 2008 model year, BMW Teleservices may also
be made available to the customer even in models not fitted with BMW Assist as
an optional extra. In this case all the driver needs is a mobile telephone with
a Bluetooth connection approved by BMW in order to transfer the necessary data
whenever required.